Love Letter Necklace Set

Frequently asked questions

• Is the jewelry waterproof? +

  Absolutely. All of our pieces are crafted with premium waterproof materials designed to withstand daily wear. Shower, swim, work out — your jewelry will maintain its finish and quality through it all.

• Can I track my order? +

  Yes! Once your order has been processed and shipped, you'll receive an email with your tracking number and a direct link to follow your package in real time. You'll be updated every step of the way until it arrives at your door.

• When will I receive my shipping confirmation? +

  You'll receive an email notification as soon as your order ships. This typically happens within 1–2 business days of placing your order. The email will include your tracking details so you can monitor your delivery status.

• What is your return & refund policy? +

  We offer a 30-day return policy on all unworn items in their original packaging. If you're not completely satisfied with your purchase, simply reach out to our support team within 30 days to initiate a return or exchange. Refunds are processed back to your original payment method.

• How long does shipping take? +

  Estimated delivery is 7–10 business days depending on your location. Once shipped, you'll receive a tracking number via email so you can follow your order. We work with trusted carriers to ensure your package arrives safely and on time.

• Do you ship worldwide? +

  Yes, we ship to most countries worldwide. No matter where you are, we've got you covered. International delivery times may vary slightly by region, but all orders include tracking so you'll always know where your package is.

• Can I change or cancel my order? +

  We begin processing orders quickly to ensure fast delivery. If you need to make any changes or cancel your order, please contact our support team as soon as possible and we'll do our best to accommodate your request before it ships.