Shipping policy
Shipping Policy
Every CozyLoves order is packed with care and shipped with tracking. Here is everything you need to know about how your order reaches you.
Order Processing
Orders are processed and dispatched from our warehouse within 24 hours on business days. Orders placed on weekends or holidays begin processing the next business day. You will receive a confirmation email when your order is placed, and a shipping confirmation with tracking as soon as it ships.
Shipping Rates - United States
- Standard Shipping: $4.95
- FREE Standard Shipping on orders over $45
Standard delivery typically arrives within 8-12 days of dispatch, and many orders arrive sooner. Remote areas may take slightly longer.
International Shipping
We also ship to the United Kingdom, Europe, Australia, and select other destinations, with the same rates: $4.95 standard shipping, and free shipping on orders over $45. Delivery typically takes 8-12 days from dispatch, though customs processing can occasionally add time.
International orders may be subject to customs fees, import duties, or taxes set by your local authorities. Any such charges are the customer's responsibility and are not included at checkout.
Tracking Your Order
A tracking link is emailed to you the moment your order ships. Please allow 24-48 hours for the carrier to update tracking after dispatch. If your tracking has not moved for several days, contact us and we will look into it right away.
Address Changes
Need to correct a shipping address? Email us at hello@cozyloves.com as soon as possible after placing your order. Once an order has been dispatched, we are unable to change the delivery address, and CozyLoves is not responsible for orders shipped to an incorrect address entered at checkout.
Lost, Delayed, or Damaged Shipments
If your order is significantly delayed, arrives damaged, or does not arrive at all, contact us and we will make it right. For damaged or incorrect items, please include your order number and clear photos. See our Return & Refund Policy for how these are resolved.
Questions?
Our support team is happy to help at hello@cozyloves.com. We typically respond between 24 and 72 hours.